Getting Started

Is the 30-Day 100% Money Back offer valid for diamonds purchased through Kathana?

No, 30-Day Money back offer is valid only for our off the shelf gold and diamond jewellery.

Top

Can I buy just the loose diamond?

Yes if you choose to buy just the diamond. You can do that.

Top

What are the additional services offered beside the solitaire ring?

Additional services offered by kathana include putting a customized message for your loved one in genuine swarovski crystallized elements on the jewellery box.

Top

Can I take a trial of the ring?

We strongly recommend you take a trial of the ring. Should you want any changes we can make those alterations for you.

Top

Returns and Buyback

What is the buyback of the diamonds?

We will not be able to take the buyback of diamond as we operate a strictly no-inventory policy. We can help you find buyers by posting on the site's "Used Diamonds" for a fee.

Top

What is your listing fee on the "Used diamonds" section?

It is 2% of the diamonds appraised value.

Top

How can I appraise the value of my diamond?

We can get you in touch with diamond appraisers. Please contact us.

Top

Order and Shipping

How can I place an order for a diamond on kathana.in?

1. Select the diamond of your choice fromvthe thousands available with us.
2. Choose a ring design and size.
3. Place an order by making a payment.

Top

What are the payment options available?

You can make a payment by:

1. Cash
2. Cheque
3. DD
4. Bank to Bank transfers
5. Paypal or
6. Credit card ( In-store), we accept Visa, Amaerican Express, mastercard, and discover.

Top

Is this an e-commerce initiative?

No, this is not an e-commerce initiative.

Top

How long does it take to get my diamond?

We will get it to you within a week of placing the order.

Top

How long does it take for the complete ring?

You should receive your ring in 10 days including trial.

Top

Checking your Diamond

How do I ensure the diamond I ordered is the one I got?

2 ways: If the diamond you ordered is under a carat it will have the certificate number inscribed on its girdle. We will show you with a magnifying glass. If it is above 1 carat the certificate comes with a plotting of the impurities on it and acts like a fingerprint of that diamond. This is a very reliable way to ensure your diamond is correct.

Top

Inventory less retailing Model

Does Kathana have no real diamonds for me to see?

We do have a few diamonds with us along with their certificates.

Top

So how will I know what is the size of diamond I am looking for?

We do have various master diamonds ( faux pas diamonds) to show you the size of 0.40, .50, 0.75, 1.0 , 1.25, 1.50, 2.0, 3.0, 4.0 carat.

Top

What about color of diamonds?

Again we can show you all the color of diamonds in a different set of master diamonds.

Top

I have never shopped this way in my life.

You have if you have bought a computer from dell. Dell follows a similar inventoryless model. And the savings are incredible. Aren't dell's computer the most value for money in the market?

Top

How much money does this way of shopping save me?

We did a market survey at the beginning of 2010 and found you could save anywhere from 15-30% on the off the shelf model.

Top

Diamond certification

Are all your diamonds certified and by whom?

Yes, all our diamonds are certified by world's most reputed certification houses like GIA , IGI, HRD and AGSL. You will get these certicates along with the diamond.

Top

Can I cross verify the certificate credentials from these certification houses?

Yes, Absolutely GIA has the site < place the site here> IGI has the site < place the site here>

Top

Diamond Parameters

What is the most important C?

Though every C has a role to play in the final look of your diamond.Cut plays the maximum role in bring out the fire/ brilliance of the diamond.

Top

If you are still facing issues please drop us a mail at info@kathana.in